This compilation contains the following policies:

  1. Complaints
  2. Emergency
  3. Equality
  4. Health and Safety
  5. Medications
  6. Missing child
  7. Uncollected child

Complaints Policy:

At Loisirs à l’Ecole we aim to deliver a high-quality childcare service for everyone. If for any reasons we fall short of this goal, we would like to be informed to amend our practices.

Loisirs à l’Ecole Director (Séverine King) is responsible for dealing with complains.

The parents/Guarding should put the complaint in writing to the Director at: loisirsalecole@gmail.com

The director will:

  • Acknowledge receipt of the complaint
  • Investigate the matter and notify the complainant of the outcome

We aim to reach a satisfactory resolution within 7 days.

If child protection issues are raised, the Director will contact the Local Authority Designated Officer and follow the procedures of the Safeguarding Children Policy.

If a criminal act may have been committed, the Director will contact the police.

Emergency Evacuation/Closure Procedure

Loisirs à l’Ecole will make every effort to keep the Club open, but in exceptional circumstances, we may need to close at short notice:

  • Serious weather conditions
  • Fire or bombscare/explosion
  • Death of a member of staff or child
  • Assault on a member of staff or child
  • Serious accident or illness
  • Pandemic

In the event of an emergency, our primary concern will be to ensure the safety of the children and the staff. If it is necessary to evacuate the Club, the following steps will be taken:

  • The Director will contact the emergency services
  • All children will be escorted from the building to the assembly point
  • No attempt will be made to collect personal belongings or to re-enter the building after the evacuation
  • Register will be taken
  • If any person is missing from the register, police will be informed immediately
  • The Director will contact parents/guarding to collect the children.
  • All children will be supervised until they are safely collected
  • If after every attempt, a child’s parents/guarding cannot be contacted, the Club will follow its Uncollected Child procedure


At Loisirs à l’Ecole, we will ensure that we provide a safe and caring environment, free from discrimination, for everyone in our community including children with additional needs.

To achieve this objective, the club will:

  • Respect the different racial origins, religion, cultures, and languages in a multi-ethnic society
  • Not discriminate against children on the grounds of disability, sexual

orientation, class, family status

  • Strive to ensure that children feel good about themselves
  • Work to fulfil all the legal requirements of Equality Act 2010

Challenging inappropriate attitudes and practices

We will challenge inappropriate attitudes and practices by engaging children and adults in discussion, by displaying positives images of race and disabilities.

Racial harassment

The Club will not tolerate any form of racial harassment. The Club will challenge racist and discriminatory remarks, attitudes, and behaviour from the children at the Club, from staff and from any other adults on the Club premises (Parent/Guarding collecting children)

Children with additional needs

Our Club recognises that some children have additional needs or physical disabilities that require support and assistance. We will assess the individual needs of each child in consultation with their parents prior to their attending the Club, and will make reasonable adjustment to ensure that children can access our services and are made to feel welcome.

Health and Safety

Loisirs à l’Ecole considers health and safety to be utmost importance. We comply with The Health and Safety at Work act 1974 and the Workplace (Health, Safety and Welfare) Regulations 1992 at all times.

The Club has appropriate insurance cover, including employer’s liability insurance and public liability insurance.

Each member of staff flows the club’s Health and Safety policy and is responsible for:

  • Maintaining a safe environment
  • Taking care for health and safety of themselves and others attending the Club
  • Reporting all accidents and incidents which have cause injury or damage or may do so in the future

Responsibilities of the registered person:

The Director (Séverine King) holds ultimate responsibility and liability for the safe operation of the Club. The Director will ensure that:

  • All club’s equipment is safely and secured stored
  • Chemicals and cleaning materials are stored appropriately, and in accordance with COSHH data sheet


Children are not allowed to leave the Club premises during the session.

Toys and equipment

All furniture, toys and equipment are kept clean, well maintained and in good repair.

We select toys, equipment, and resources with care, and we carry our risk assessment before the children are allowed to use them. Broken toys and equipment are disposed.

Personal hygiene

Staff at Loisirs à l’Ecole maintain high standards of personal hygiene, and take all practicable steps to prevent and control the spread of infection.

  • A generally clean environment is always maintained
  • Toilets are cleaned daily and soap and hand drying facilities are always available.
  • Waste is disposed of safely and all bins are kept covered
  • Cut and abrasions are kept covered

Dealing with body fluid

Spillages of blood, vomit, urine, and faeces will be cleaned up immediately in accordance with our hygiene policy

Staffing levels

Staff ratio and levels of supervision are always appropriate to the number, ages, and abilities of the children present, and to the risks associated with the activities being undertaken.

Administering Medication Policy

If a child attending Loisirs à l’Ecole requires prescription medication of any kind, their Parents/Guardian must send a Written Permission to administer medicine in advance.

If not possible the child will be taken by a member of Loisirs à l’Ecole to the Nurse office to take their medication.

Ideally children should take their medication before arriving at the Club.

Only medication that has been prescribed by a doctor can be administer.

Medication Given

Certain medication requires specialist training before use, eg:  EpiPen.

All staff at Loisirs à l’Ecole have the appropriate training to administer the medication.

A child’s parents/guardian must complete the online form during registration.

If a child suffers from a long-term medical condition, the Club will ask the child’s parents/guardian to provide a medical care plan, to clarify exactly what the symptoms and treatment are so that the Club has a clear statement of the child’s medical requirements.

Missing Child Procedure

At Loisirs à l’Ecole we are always alert to the possibility that children can go missing during a session. To minimise the risk of this happening staff will:

  • Consult the list of children attending their activity on the day
  • Collect the children from the playground (area where the children are being looked after between the moment, they leave class until their activity starts)
  • Check that the children waiting are all on the lists
  • Carry out periodic head count

If a child cannot be located, the following steps will be taken:

  • All staff will be informed that the child is missing
  • Staff conduct a thorough search of the premises and surrounding area
  • After 15 minutes the police will be informed. The Director will contact the child’s parents/guardian
  • Staff will continue to search for the child whilst waiting for the police and parents/guardian to arrive
  • We will maintain as normal a routine as possible for the rest of the children at the Club.
  • The Director will liaise with the police and the child’s parents/guardian.

The incident will be recorded in the Incident Log. A review will be conducted regarding this and any other related incidents along with relevant policies and procedures. We will identify and implement any changes as necessary.

If the police or Social Care were involved in the incident, we will also inform Ofsted.

Useful number

Police: Kensington Police: 101

Social Care:

Kensington and Chelsea’s Multi Agency Safeguarding Hub (MASH)

  • Call: 020 7361 3013 (9am to 5pm)
  • Out of hours: 020 7361 3013
  • Ofsted: 0300 123 1231

Uncollected Children Policy

Loisirs à l’Ecole endeavours to ensure that all children are collected by a parents or carer at the end of each session. If a child is not collected, and the parent or carer has not notified us that they will be delayed, we will follow the procedure set out below:

Up to 10 minutes late

  • When the parent or carer arrives, they will be reminded they must call the Director of Loisirs à l’Ecole to notify her if they are delayed

Over 10 minutes late

  • If a parent or carer is more than 10 minutes late in collecting their child, the Director of Loisirs à l’Ecole will try to contact them using the contact details on the file
  • If there is no response from the parent or carer, messages will be left requesting that they contact the Club immediately.
  • When the parent or carer arrives, they will be reminded they must call the Director of Loisirs à l’Ecole to notify her if they are delayed.
  • A written warning will be issue

Over 30 minutes late

  • If the Director of Loisirs à l’Ecole has been unable to contact the child’s parent or carer after 30 minutes, the Director will contact the local Social Care Team for advice
  • The child will remain in the care of the Director, on the Club premises, if possible, until collected by the parent or carer or until places in the care of the Social Care Team.
  • If it is not possible for the child to remain at the Club’s premises, a note will be left on the door of the Club informing the child’s parent or carer where the child has been taken and leaving a contact number. A further message will be left on the parent or carer telephone explaining events

Managing persistent lateness

The Director will record incidents of late collection and will discuss them with the child’s parent or carer. Parent or carer will be reminded that after 2 late collection (over 10 minutes), the child will lose their place at the club without refund.